STUDIO POLICIES

Before Class:

  • Arrive 5 minutes early to settle in and get ready to move.

  • Bring a water bottle (we’ve got a water station for quick refills!).

  • Wear grip socks for safety and stability

What to Expect:

  • Our classes have a max of 6 students.

  • We have cubbies for your belongings (they don’t lock).

  • For safety reasons, we can’t allow anyone to join more than 5 minutes after the start of class – so please plan to be on time!*

*If you’re more than 5 minutes late, we reserve the right to mark you as absent and you will lose your class. 

Purchase Policies:

  • Packages expire 30, 60, or 90 days from the date of purchase.

  • Extensions and transfers on class packs or single classes are not offered.

  • All class packages, memberships, private sessions, and gift cards are non-refundable.

  • All events and workshops are final sale and non-refundable.

Cancellations:

  • Cancellations must be made online or through the app (no phone or email cancellations).

  • Private Session Late Cancellations: 24-hour notice required to avoid a charge.

  • Class Late Cancellations (less than 12 hours before class):

    • Unlimited Members: $15 fee.

    • All other sessions/packages: Loss of class.

No-Show 

If you do not show up for your class and do not cancel, your class will be deducted from your account and you will be charged a penalty fee. Unlimited Members: $25 fee. All other sessions/packages: $15 fee.

Waitlist:

  • To join the waitlist, you must purchase a class.

  • If you don’t get a spot, your class credit will be returned.

  • 12-hour Cancellation Policy: If added to a class, the 12-hour cancellation policy applies.

  • You can be moved from the waitlist up to 60 minutes before class. Once moved into the class, you will be charged. No-shows will incur a fee. 

  • Please remove yourself from any waitlists for class(es) you no longer plan to attend.

  • Please do not attempt to attend class unless you've received confirmation that you've been removed from the waitlist and added to the class.

Lost and Found:  Pilates Collective is not responsible for lost or stolen items.